4 Social Media Marketing Tips For Local Businesses
More than 80% of small and medium sized businesses leverage social media to market their company. As more consumers use social media platforms to engage with brands and companies, this number will climb. These facts are relevant only if companies continue to get involved, because their customers certainly are! Here are a few tips to help you engage your local demographic.
- A Picture Is Worth A Thousand Words.
Consumers are more likely to engage with a post that contains a visual. Ensure that your posts all include an appealing image that compliments the caption. You don’t have to hire an expensive photographer as great images can come from our smart phone camera. You can also monitor relevant hashtags and use images that have been taken by happy customers.
- The Numbers Tell The Story
Pay attention to the analytics offered by each platform. Be aware of the time during which most of your followers are seeing your content. What type of posts are garnering the most engagement? Follow your most successful content with similarly themed material. Please note that quality content captures interest and engagement, and always beats out higher quantity that is less relevant.
- You Have To Pay To Play
You may have a Facebook or Instagram page but get very few new followers, and those who do follow are not engaging with your content. As social media algorithms only allow you to organically reach a fraction of your followers, you are highly encouraged to establish an ad budget to better reach potential and existing followers. Geo-targeting options even empower you to select the preferences and locations of your specific demographic. For a few dollars a day, businesses can reach their local targeted market.
- Incentivize Engagement
Everyone likes to be rewarded, or feel that they have gotten a great deal. There are many options such as a gift with purchase, a discount, free or bonus product, a gift card etc. It doesn’t necessarily have to be of great value to achieve the objectives of driving interest, purchase intent and increased sales volume. Metrics show that most often, the investment cost of whatever incentive you’re offering ultimately generates more revenue than would be achieved by directing your budget towards advertising.
The conclusion is that if you build it (and just leave it), they may not come. Simply having a Facebook or Instagram page won’t guarantee success.Taking advantage of the tips above is a good start in leveraging your social media. Certainly, by reaching out to a social media professional (Click here), you can enjoy additional guidance and take advantage of many additional strategies that can be customized and targeted for your specific target audience. Social media success means that your consumers get involved with the products and/or services offered by your business, and then watch how much faster your business will expand!
A Case Study On How To Reach 75,000 Followers & Quadruple Your Facebook Audience
Bocar Car Care Products is a leading Canadian marketer and distributor of professional automotive cleaning and detailing products and accessories. Cytryn Design & Communications began working with them in early July, at which time their Facebook page had 506 followers.
One strategy marketers use to gauge consumer interest in a brand is to create a small, simple contest. With this in mind Cytryn created a consumer friendly contest where followers had to tag a friend and share the post in order to enter. The post that we created which is being shared by the contest entrant (to their social media page) will now result in their followers also seeing it. Tagging a friend means that the friend now gets involved, and so their friends see it as well. In a successfully conceived and implemented contest this should lead to “organic reach” (naturally occurring expansion) as one friend tells another friend who tells another friend and so on.
This Quebec based company launched their contest in French on August 3rd, and followed this in English on August 14th, with an expected completion at the end of August.
When Cytryn creates a post, contest or informative content, we will immediately begin to monitor its organic growth. When it becomes clear that it has reached its maximum audience, we will often suggest an incremental budgetary investment in advertising to “boost” the post and reach an even wider audience.
Within 2 days of launching this contest we knew we had a big winner! Our monitoring revealed that the organic reach was increasing exponentially. Although we did modestly increase the ad budget to attain a wider audience, the original organic reach resulting from the 2 posts greatly exceeded the subsequent paid reach.
By The Numbers
Total reach: 75,300.
Organic reach: 60,446.
Paid reach: 14,853.
Post likes: 631.
Consumer comments: 787.
Post shares: 1,037.
In conclusion the takeaway from this contest is that consumers are interested in Bocar and its products. For the cost of the retail products given away, far more consumers were reached than what had been expected from the paid advertising portion. Moreover, our 506 followers have more than quadrupled, growing to 2,051.
Leveling The Playing Field; How Small Suppliers Can Compete With Larger Brands.
Social media has leveled the playing field between large and small businesses. Small business can even be more effective than larger competitors because they can often react more rapidly. When implemented effectively, social media can elevate your business above the larger competition in your area. Here are 6 tips to get you in the game.
1. It’s called “social” media for a reason!
One of the biggest advantages social media has over traditional advertising is that it allows for direct interaction with existing and potential customers of your business. Consumers are looking for companies that take an interest in them. The purchasing public notices social media activity, re-Tweets, comments, posts, and timely responses to questions. These online activities all go a long way to establishing a more direct line of communication with your stakeholders.
2. Looking good!
Make sure the profile pages on your various social media platforms reflect who you are, and what you want to communicate. Be creative in highlighting your value proposition, and always ensure that your organization’s branding is on target. Your company (or firm or agency) logo, tagline, and colours should always be consistent both on-line and off-line. Each social network offers design and text capabilities; use them, but stay on strategy.
3. Enter the conversation.
Always respond to online questions, queries or critiques in a timely, professional manner. Your community will notice that you are paying attention and are being responsive. Not all comments will be complimentary. Embrace those opportunities to turn a negative into a positive experience. If necessary you might even take the discussion off-line, but always let those who care enough to comment know that their situation is of importance to your company, and will be dealt with.
4. Share, share, share
Connect your social channels where applicable to expand your reach. Let customers know which of the social media platforms you can be found on. Make sure to put social media “share”, “like” and “follow” buttons on your e-mail signature as well every page of your website to allow friends and family to not only find you but to share their opinions with other possible consumers.
5. You don’t have to be everywhere.
Decide which platforms are best for your business and leverage them. Each one is different and has a unique raison d’etre and type of following. It’s better to align your profile on fewer but do them correctly than it is to have a presence on too many, and not have the time or resources to execute properly.
6. Develop a strategy.
Half the game is in creating a strategy that your followers will relate to, and that represent your offerings and their interests. Develop and post content that appeals to them and that they can relate too. Don’t post just to post! Always be on strategy.
You’re on the field. You’re in the game. Now, grab the ball and run with it!
Target Your Competitors On Social Media
The objective of every business is to increase their revenue base and maximize market share. Targeting your competitors’ customers to convert them to your brand is a natural focus of activity, and a great way to grow your business directly at their expense. As you prepare for the task of marketing your business to a selective audience of prospects, one of the most efficient strategies is to take advantage of the targeting tools offered on Facebook, Instagram, Twitter & YouTube.
Facebook and Instagram make it quite easy to reach your competitors’ followers as their ad settings facilitate the targeting of these consumers who ‘Like’ the pages that have been posted by your competition. This allows you to easily identify your common targeted demographic as those consumers already follow your competition. Once they then initiate a following for your company, you can engage them with your message.
Twitter has a similar approach to Facebook and Instagram. Twitter ads allows advertisers to reach followers of specific Twitter accounts. By targeting those accounts, only their specific users have visibility of your ads.
Some might suggest that YouTube isn’t really a social media platform, but being that it is the second largest search engine behind Google, I would disagree. It’s called social media for a reason! If you can engage people and ‘Like’, share and comment on content…it’s social! If your company has video content, you can effectively leverage it by using placement targeting directly on your competitors’ YouTube channel to promote your videos. If ads are permitted on that channel, yours should appear as a promoted video or ad to all who would be exposed. How sweet!
Cost effectively reaching the audience members from within your targeted market with the intent of conversion to your product or service is a core objective of every business. Capitalizing upon the work they’ve already done in building their communities is a highly effective strategy, and just makes sense. By leveraging the paid targeting tools offered by the various social media platforms you can do just that!
If you haven’t yet directly targeted the audience that has engaged with your competitors, you really may want to give it a try!
The 8 Laws Of Social Media Marketing
As most of us are well aware, social media marketing is in, all likelihood, the most efficient way to market products or services to an organization’s targeted demographic. In today’s world, consumers are using platforms such as Facebook, Instagram, Snapchat, Twitter and LinkedIn to communicate with each other. Based on that reality, communicating and promoting where your consumers are is nothing more than common sense. With a well thought out strategy in place, your business can successfully connect with your demographic in a highly effective manner, and do so most cost efficiently.
Here then are 8 laws to be followed in your quest for social media success.
It’s not all about you! You must be willing to listen and engage. Enter into conversations with your followers. Offering a reply or comment can go a long way to building customer loyalty. Answer questions. Keep it light.
2- Stay Focused
It’s better to do one thing right than to do many things in a merely adequate manner. Select a platform which best serves your needs and where your consumers can be found. You can then create a social media content strategy to target your demographic. Own that platform and then move onto the next.
3- Produce Quality Over Quantity
Simply having more fans doesn’t necessarily translate into automatic success. Target your demographic as tightly as possible to create interest and engagement. It’s also better to post less than to post just for the sake of posting. Well thought out creative and appealing content will always be more effective than posting just because you feel you must. If you have nothing to say, say nothing. Also, nobody wants to see many posts in quick succession. It clogs up your followers’ newsfeed and is a sure way to have them “unfollow”.
4- Patience Wins
We’re all familiar with the children’s tale where the tortoise wins out over the hare. Realize that your following will grow with time. You can, and should, pay to play when it comes to social media to accelerate growth and engagement but understand that this is a marathon, not a sprint.
5- Influence The Influencers
Find the people who have significant followings and who interact with your demographic. Engage with them so as to share your content and talk about your business and its products or services with their following. This serves as a third party endorsement from a valued resource that can help you reach a new group of people.
6- Create Great Content
Content is king. Be informative, engaging, talk about your business and its products but also behave as a lifestyle magazine for your stakeholders. Post great content less often.
7- It Is Better To Give Than To Receive
By creating great content, the hope is that your followers will share it with their friends thus giving you organic reach. Having content that followers share with their followers is the best testimonial you can get!
8- It’s Called Social Media For A Reason
Be social! Just as you wouldn’t ignore a person standing in front of you asking a question so must you also be attentive to comments and questions on your social media platforms. Social media is networking on steroids. Don’t miss the opportunity of letting your consumer know that someone is there.
In conclusion, as a marketer, there has never before been the opportunity to so tightly target a specific demographic and reach out to these prospects with your products and services. Being able to maintain a relationship with them is where you must stand out from your competitors. Do not miss the opportunity to take advantage of the biggest networking event in the world!
INCREASE YOUR E-COMMERCE REVENUE WITH SOCIAL MEDIA
Social media offers any company with an e-commerce website the opportunity to create an additional revenue stream by driving consumers to its website. Doing this can increase your client base and you’ll get to know who your customers are, providing you the ability to maintain contact with them. This new dialogue with the individuals in your target market is the beginning of a relationship that will have your customers coming back for more… if you do it right!
If your company has an e-commerce website and you’re not capitalizing upon the various social media platforms to drive customer traffic to it, you are missing out on a golden opportunity to increase revenues, and likely at your competitors’ expense.
Your first step might be to use Google Analytics to determine where your products are being shared and which of your products are most popular. Facebook and Twitter are the most popular platforms these days but if your company has a visually appealing range of products you may want to explore Instagram or Pinterest. For example with 90% female followers, Pinterest is where it’s at for you!
When setting up your accounts make sure to create vanity handles that contain your brand name so that it’s easily searchable such as https://www.facebook.com/cytryndesignandcommunications. As an added bonus, it will also to help with your Search Engine Optimization.
Use “share” buttons. Allow consumers to “share” your products from your site to various platforms. The more customers that share your products the more exposure you obtain and the greater the likelihood of stimulating a conversation that relates to your products and services. This creates an online buzz and often directly results in more sales. The opportunity to share every product gives clients the option of spreading the word. Embed your social media links everywhere you can, e-mails, e-signatures, invoices.
It’s called social media for a reason! You now have a direct link with your consumers. Social media behaves as an extension of your customer service department. Listen to the comments that your customers make. Reply in a timely manner. A simple “thank you” shows that you are paying attention and goes a long way to establishing a loyal customer base, engendering their trust and building a longstanding relationship with them.
It’s important to note that building this type of relationship can not only be predicated upon a constant stream of sales promotions. It’s not all about the selling though. Nobody likes to be constantly bombarded with offers to purchase. Give followers lifestyle content that appeals to your demographic. Providing helpful hints, customer testimonials, and special information all serve to give your company a personality. Keep people interested and they’ll keep coming back.
Create Facebook specific offers or use discount codes with strong calls to action that are available only to your followers. This will grow your fan base and create a club-like feel for special “insiders” reserved only for your followers. Give them exclusive sneak peeks of new products or info.
Make sure to use Bitly links on your Facebook page as that will give you absolute metrics of how many people have clicked from your posts to buying pages on your website.
On a regular basis you should return to view your analytics, both from your website & social media platform, to see what’s working and what isn’t. Understand why and fix it. The growth of unique visits to your site will amaze. And of course, with a larger social community that is talking about your products and purchasing them, the resulting increase revenue will definitely please!
Social Media. Businesses Cannot Survive Without It!
In 1995 Newsweek published an article titled “The Internet? Bah!” In it was written that the internet was a passing fad and that on-line business would never materialize. An interesting quote from the article “We’re promised instant catalog shopping – just point and click for great deals. We’ll order airline tickets over the network, make restaurant reservations and negotiate sales contracts. Stores will become obsolete. So how come my local mall does more business in an afternoon than the entire Internet handles in a month?” Fast forward 21 short years, can you imagine business today without the internet?
Obviously the author was more than a little off in his assessment. We now take for granted doing business on-line. The way we do business today is transforming at a break neck pace. The internet has become like the wild west of bygone years with limitless potential and opportunity and yet, there are still companies waiting for the fad to end.
Social media platforms like Facebook, Twitter, Instagram, LinkedIn, Pinterest, Snapchat and other networks are changing how businesses interact and engage with customers. We are witnessing the next wave of digital transformation which started with the web itself. The bottom line impact of this new media is proving to be a monumental shift in how business is done. With around 2 billion people worldwide on social media (more than one quarter of the worlds total population)
I think we can safely assume that social media is not a passing fad. In 2016, not leveraging social media for your business is comparable to saying the internet was a fad a mere 20 years ago.
Having come from a traditional marketing background, I see the potential with social media to cost efficiently reach a specifically targeted demographic in a way traditional marketing vehicles could only dream of. I have seen, first hand, many companies successfully leveraging social media to build brand and generate revenue.
In support of these claims, here are some relevant statistics: According to the Pew Internet Project, three quarters of adults who are on-line use social media. The millennials, who are tomorrow’s consumers, increase that number significantly. The average social media user is on-line for 1.7 hours daily (12 hours a week) according to Global Web Index. Today’s youth watches more YouTube than television. There are 1.4 billion Facebook users around the world who average more than 20 minutes per day, ever day, on that platform alone. Social media drives more traffic to websites than do search engines.
Can your company survive without social media? Possibly, but a better question may be why any business would not want to be where their stakeholders are. Your customers are on social media. Your competitors are on social media. 90 percent of businesses see increased exposure and more than half report improved sales from social media. Social tools are being used to streamline customer service, for shopping and commerce, and for product development, sales, and HR.
So, is social media a fad? The more than 1 out of every 4 human beings on the planet who use social media don’t think so. Imagine if you believed that Newsweek article and waited for the internet to fade into oblivion. Would you have a business today? Social Media? Yah!
You Have To Pay to Play To Be Successful On Social Media
Most savvy business owners have realized that in today’s business environment they need to be leveraging social media in some way. They are not always or entirely sure precisely why they need to be there or what they hope to derive from it, but some forge ahead nonetheless with a “presence”.
Simply having one or more social media accounts is not the same as actually managing them based on a clear strategy that will effectively market your business and grow your brand. And that’s the trick! How can we leverage social media to generate more customers?
As soon as Facebook become a publicly traded company and had to become profitable, free exposure for business ended. Today, to reach your targeted customers and grow your following, you need to pay to play, or risk being left on the social media sidelines.
A common misconception of Facebook is that all your followers can automatically be reached just by making a post to a company page. Facebook has adjusted its algorithms such that when a company does post content, it generally reaches only about 1% of followers. Facebook has forced businesses to pay to reach them.
There are 2 options to reach existing and potential customers . Your first choice is to create an ad targeted to followers, friends of followers or a specific demographic group. The second option is to “boost” a post by paying to reach a targeted, larger percentage of your followers and their connections.
Boosting posts is very cost efficient and easily done. For a few dollars a day you can target more accurately than is possible with traditional media, and this can be accomplished based on a plethora of preferences. Incidentally, it’s not only Facebook that has begun to monetize its platforms. Instagram, Twitter and LinkedIn have begun to offer several new advertising methods to reach consumers.
The result of social media machines like Facebook, Instagram, Twitter & LinkedIn needing to turn a profit has resulted in a new era of social media marketing where businesses must dedicate an advertising budget if they hope to have a successful presence. For companies that choose not to allocate ad spending to their pages, organic growth will be at a snail’s pace, as your content will be seen by very few people. Regardless of the route you choose, the basic rules of social media still apply. Your content must be compelling, engaging, interactive and entertaining.
Social media platforms are no different than any other marketing vehicle. You’ll have to pay to reach your demographic or risk being invisible. It is, however, far more cost effective than traditional media and offers the opportunity of maintaining an ongoing relationship with your consumers.
Social media is word of mouth on steroids. To be successful at it where you increase your customer base, create brand recognition, generate sales and repeat business, well… you must be willing to put your money where your mouth is!
The 5 W’s Of Social Media
We’re all familiar with the five W’s: Who, What, When, Where and Why. These simple questions are the cornerstone of journalistic reporting, and represent the very basis for uncovering the facts of any given event.
So, how do the five W’s relate to social media? Much as they apply toward any investigative report, they also have pertinence for any company looking to build their brand.Here is what you should be asking:
WHO is my audience?
Who is your demographic? Are you trying to reach those who are interested in your products or have used them? Is it people interested in your industry? Once you have established a target audience you can target posts and ads that will reach and engage that audience.
WHAT ultimate objective do I have for my social media page?
Sounds like a simple question but it can also have several answers. Do you want to build your brand? Is it a means to keep in touch with an existing customer base while building you online community? Are you hoping to increase revenue by driving traffic to a brick & mortar location or your e-commerce website? Knowing your purpose will allow you to craft and deliver a message consistent with your goal.
WHEN will I post?
“When we have time” is not the answer you should be hearing. Consistency is king. Each platform has it’s specific guidelines for posting frequency. Facebook, no more than once a day. Twitter, several times a day is acceptable. Don’t over-post! You can also review your analytics to see when your targeted demographic audience is on-line, to achieve optimum results.
WHERE will my content come from?
You may not realize it but, in all likelihood, you already have plenty of content that is ready to be leveraged into your social media platforms; articles, photos, videos, text etc. Those brochures that you use as sales tools are a gold mine of content that can be broken down into many posts. But, as per the 80/20 rule you also want to be offering industry-relevant content to your stakeholders that they will find engaging, and which indirectly supports your company’s value proposition via related information. There’s a wealth of available content that you can link to and disseminate.
WHY will anyone follow me?
If you build it, they may not go. You have to be interesting, engaging and offer content to followers that they will find interesting. You must behave as a lifestyle magazine for your business segment. For example if you sell coffee mugs, you can’t just constantly be promoting them. Instead, offer interesting information regarding the history of coffee, list great coffee houses throughout the world, provide facts about the manufacturing of coffee and even the production of your mugs, as well as other similar topics. You may also offer holiday based themes and extend them as being portrayed on holiday mugs to generate interest among your followers.
Social media has been proven as an effective, cost efficient marketing vehicle for many businesses. So apply these 5 w’s when building your social media strategy to ensure success! For more ideas, contact firstname.lastname@example.org
5 Reasons Why Your Business Needs Social Media
Just what you need to read; yet another list addressing why your company should be leveraging social media! I’m not going to bore you with the details of just how many people are on-line, using mobile devices and on social media as I assume you’re aware of the basic trends. For specific metrics you may refer to some of my earlier blog posts. Believe it or not, not everyone has realized that social media is a great way to share content with a plethora of consumers who are your target audience.
So, here are another 5 reasons to get your company in the social media game.
1.Get to know your consumer.
All too often companies are surprised when they learn that there are additional groups of consumers who are very interested in their products. They may perceive that only certain segments have been purchasing, and are often surprised with additional facts. Any business person must first establish an audience of interested prospects. Social media allows business leaders the access to information such as age, gender, location, preferences etc. This provides the opportunity to more accurately target and build an audience of consumers most likely to be interested in your products or services, resulting in a significant lift in top line sales.
2. Geo-target your audience.
Today’s social platforms such as Facebook and Twitter offer the opportunity of geo-targeting your audience based on specific criteria. You can communicate different messages to various segments of your audience based on their age, location, interests and relationship status. Why not take advantage?
3. It’s called social media for a reason.
Social media is word of mouth on steroids. It’s the world’s biggest networking event, but it happens on-line. The first place where consumers look for information is through social media. Social media gives everyone “a voice” to express themselves and to share the experiences they had with your company and its products and services. When satisfied, these consumers can have an exceptional influence on others, and these online endorsements are not just powerful…but no-charge! In all likelihood there is a conversation going on about your company and you may not even know about it. Join the conversation and let them know you’re approachable and paying attention. Prospective clients will see that you stand behind your business and will appreciate your input.
4. Drive traffic to your website.
Great, so you’ve got this beautiful, brand new website and no longer want to be the best kept on-line secret. Why not drive traffic through links from your social platforms? Use Bitly links to definitively track the “click through” rates of people who have been successfully directed to your platform. Having consumers “Share” their enthusiasm for your content is critical, as this allows you to organically reach the friends of your online fans. This also will help your search engine rankings.
5. Generate leads.
Social Media advertising campaigns allows you to reach a broad spectrum of audiences. Generating leads is as simple as creating enticing call to action opportunities. In fact, the benefits of paid advertising on social media are threefold. One, expand your audience. Two, generate leads. Three, secure new customers and net-new sales volume!
If your business is not already leveraging all that social media has to offer, you are missing a considerable opportunity to grow your brand and drive new sales revenues.
Convinced? Get in touch for a brief discussion and an expanded explanation about how advanced Social Media strategies can cost efficiently support the growth of your business